REFUNDS AND CANCELLATIONS
Refunds are not possible once a consultation has been conducted. Exceptions may be considered on a case-by-case basis as outlined in our general terms.
On-site Consultations: If you need to cancel your appointment, please do so at least 24 hours in advance. Cancellations made within 24 hours of the appointment will incur a charge of 50% of the consultation fee. If you do not attend your scheduled appointment, you will be charged the full consultation fee.
Virtual Consultations: Cancellations must be made within 24 hours of booking to receive a refund. After this period, refunds are not available.